FAQs

Product Orders

How to place an order?

Since we don't have an online store, the products we display can be ordered by sending an email or message through our social networks, with the desired product list, as well as the quantity. After receiving the order, we evaluate the availability of the products, or when we are able to make them available for you and we contact you to communicate this information.

What payment methods do you have available?

Payments can be made by MBWAY or by bank transfer. Payments are only made when the order is confirmed by product availability.
If you want a tax number on your invoice, just say it before it is issued!

How is the order delivered?

The delivery of the order is carried out at the address indicated by you, carried out by CTT or carrier, whichever is more feasible.

How long does it take to deliver the products?

The delivery of the products will take between 1 to 3 business days after placing the order and confirming your payment.

Veterinary Consultations

How is the online consultation performed?

The online consultation is carried out in two phases:

1st Phase: A questionnaire about the patient's characteristics and reasons for the consultation is sent.

After evaluating this questionnaire, the diet is formulated for the patient and sent by email.

2nd Phase: A video call is made, in order to discuss doubts regarding the diet and any other pertinent ones, and if necessary, make adjustments to the plan.
We invite the patients' family to participate in the consultation, so that all issues can be resolved. We advise that the recording of the videocall is not allowed.

Why are the consultation fees not exposed? How can I know them?     

For the sake of respect and compliance with the code of ethics of veterinary doctors, the value of consultations and any medical-veterinary act, cannot be exposed online. For this reason, if you want to know the value of the consultation please contact us.

How do I know how much will I pay for the consultation and other procedures?

When making the appointment, you will be given the value of the consultation. If you want to know in advance just ask us.

How and when do I pay for the consultation?

Payment for the consultation is made when the appointment is made. It can be done by bank transfer or MBWAY. The invoice-receipt will be released after payment and sent to the email provided.

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